Library-To-Go

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Library-to-Go Service

We adhere to health and safety protocols. We are focused on providing safe Library-to-Go services where you can collect your requested library materials from the library.

This is a zero-contact process where the public remain outside the building.

This is a very new way to request and get your items, please read carefully.

The hours of operation are significantly different. Be sure to review the details on this page.

 How It Works

Do not use this service if you have:

  • any symptoms consistent with COVID-19
  • recently travelled outside Canada. 
  • been in close contact with a confirmed case of COVID-19

Follow and complete the process to place your items on hold – limit of 10 items. Here's how:

  • log in to your account at My Library Card
  • search the library catalogue to find the 10 items you want to read
  • place them on hold

Wait for an email notification or a phone call. Please be patient. This could take 5 to 7 days.

  1. Library staff runs the hold report regularly to pull items from the collection.  Depending on the volume of requests, it may take staff some time to pull everyone's items. Please be patient.
  2. A checkout notification email is sent to the email address connected to your library account with pick up details. If no email address is associated with your account, library staff will call you.
  3. Wait for the notification or the call before going to Library-To-Go. 
  4. Come to the Library during the new Library-to-Go hours
  5. Present your Library card to Library staff at the front door through the glass. A space is made available at the front door so you can show your card through the glass. This is a zero-contact service and you are asked to stand outside the doors.
  6. If someone else is picking up your items they must have your library card with them. You can email circulation services or call 705-789-5232 ext. 3410 before placing holds. Leave a message that includes your name and HPL card number. Be sure to leave the name of the person whom you appoint responsible to pick up your items.

Tips to help keep everyone safe

  • Step back two meters from the door allowing staff to open it and place your items on the designated table.
  • Wait until staff close the door before approaching the table.
  • Take your items and enjoy!

Please help our community. If you know someone without access to Internet or email, please share this information with them!


Allow 7 - 14 days for staff to process your holds and call or email you.


Questions? Check the Modified Services FAQs page! 

Library-to-Go Hours

Tuesday, Wednesday, and Thursday: 10 AM - 12 PM & 1 PM - 3 PM | Closed at noon (12 - 1 PM)

Friday: 1 - 3 PM & 4 - 6 PM | Closed from 3 - 4 PM

Saturday: 10 AM - 12 PM & 1 PM - 3 PM | Closed at noon (12 - 1 PM)

Closed on Sunday and Monday

 What To Expect
  • Review the email notifying you that your items are ready for pick-up on specific days.
  • Be patient, wait times are going to be longer than you'd expect.
  • Library building remains closed to the public.
  • No in-person services.
  • Practice safe social distancing.
  • No Interlibrary loan services.

Library-to-Go Hours

Tuesday, Wednesday, and Thursday: 10 AM - 12 PM & 1 PM - 3 PM | CLOSED at NOON (12 - 1 PM)

Friday: 1 - 3 PM & 4 - 6 PM | CLOSED from 3 - 4 PM

Saturday: 10 AM - 12 PM & 1 PM - 3 PM | CLOSED at NOON (12 - 1 PM)

CLOSED on Sunday and Monday.

 

Drop Box is available 24/7!

No public access to building.


 

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