Modified Services FAQs

Icon stating FAQs

We've put together a list of some of the most frequently asked questions.  Review these frequently asked questions.  If you still have questions, send an email to circulation services. Staff will respond in 5 to 7 days.

Reminder: The library building is closed to the public but the Library-to-Go zero-contact services are available.

Circulation Services

If you have any other comments that are not related to your account or how to use this service, we'd be happy to hear from you.  Send your comments to our new email address.


What are the hours for these new services? (No public access to the building.)

Tuesday, Wednesday, and Thursday: 10 AM - 12 PM & 1 PM - 3 PM | Closed at noon (12 to 1 PM)

Friday: 1 - 3 PM & 4 - 6 PM | Closed from 3 to 4 PM

Saturday: 10 AM - 12 PM & 1 PM - 3 PM | Closed at noon (12 to 1 PM)

Closed on Sunday and Monday

The drop-box is open 24/7, so you can return your borrowed items anytime.

Is it safe to return items? 
Yes, but only books, DVDs, audiobooks, CDs, and magazines can be returned through the book return chute. Staff put all items into quarantine for a 6+ day period where no one can touch them. Items are checked in seven (7) days after return.
How are you ensuring the safety of us and library staff?

We take the health and safety of our staff and the public seriously. Precautions are in place to ensure that our collections are safe to be handled by members of the public and our staff.

  • The library is closed to the public thereby reducing risk of contamination.
  • All library items returned are quarantined for 6+ days.
  • Staff wear approved Personal Protective Equipment (PPE).
  • They wash their hands and use hand sanitizers frequently.
  • Staff practice social distancing with working in the library.
  • All staff are trained in COVID-19 health and safety practices. 
Will I have fines if I cannot return my items right now?
Fines will not apply on currently checked out items until further notice.
Can I drop off donations of materials (books, DVDs etc.)? 
The Library is not currently accepting material donations (books, DVDs, CDs etc.).
Can I return the Hotspot I borrowed through the drop box? 

Books, DVDs, audiobooks, CDs and magazines are the only items to be returned. Did you borrow technology (Hotspot, Happy Lamp, Launchpad, Maker Kit etc.)? Email circulation services at the library for information on how to return these items.

Circulation Services

I have more than 10 holds, but the items are all on order. How can I get something that is available now if I cannot place any more holds? 

We can help if you have exceeded your limit of 10 items on hold with on order items. Email circulation services with your full name, card number, and the title & author of the available item you want placed on hold. A staff member will get back to you in 5 to 7 business days.

Circulation Services

I have my list ready for what I want.  Can I just give it to library staff through the library door?

Sorry, we cannot accommodate those requests. Please use the online catalogue to place up to 10 items on hold.

You can also call the Central Service Desk at 705-789-5232, and leave a detailed message.  Be sure to include the title and author of each item, your name, and your library account number.

You will get a phone call or email when your items are ready for Library-to-Go.

 How often can I place a hold?

You can have up to 10 holds on your library card. Once you check out the books you have placed on hold, you can place additional holds.

 I don’t have a Library card. What can I do?

Get an eCard to access all of our online content, including eBooks, audiobooks, magazines, newspapers, streaming video, online learning and more!

When you want to change your privileges to borrow books, magazines, books on CD, or DVDs, send an email to the library.

 Circulation Services   

You can then pick up your physical card through the Library-to-Go modified service. Please include your full name and address. Library staff will follow-up with you in 5 to 7 days to finish the process.

The eCard is for District of Muskoka residents only. 

 Can I borrow items with my eCard?

If you want to borrow physical items, you will need a full, physical library card. Send a request by email to the library circulation services with your full name and your eCard number. Library staff will review the email in 5 to 7 days and follow-up with you with the details to complete the process.

Circulation Services

 Can I come into the Library to use the washroom or computers?
 The Library building remains closed to the public until further notice. 
 What about due dates for items I get through Library-To-Go?
Most items now have an extending borrowing period. Books, audiobooks, magazines and DVDs currently have a checkout period of 6 weeks. The Hotspot, Maker Kits, Launchpads, FLIR Thermal Imaging Camera and Happy Lamp are checked out for 2 weeks. Please review your checkout notification for the due date for items, or give us a call at 705-789-5232 and we can remind you of your due dates!

Library-to-Go Hours

Day Hours
Tuesday 10 AM - 12 PM & 1 PM - 3 PM | CLOSED from 12 - 1 PM
Wednesday 10 AM - 12 PM & 1 PM - 3 PM | CLOSED from 12 - 1 PM
Thursday 10 AM - 12 PM & 1 PM - 3 PM | CLOSED from 12 - 1 PM
Friday 1 PM - 3 PM & 4 PM - 6 PM | CLOSED from 3 - 4 PM
Saturday 10 AM - 12 PM & 1 PM - 3 PM | CLOSED from 12 - 1 PM


Drop Box is available 24/7!


No public access to building.


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