Modified Services FAQs

FAQs centered in corner brackets

FAQs

We've put together a list of some of the most frequently asked questions.  Review these frequently asked questions.  If you still have questions, send an email to circulation services. Staff will respond in 5 - 7 days.

REMINDER: The library building is closed to the public but the Library-to-Go zero-contact services are available.

Circulation Services

If you have any other comments that are NOT related to your account or how to use this service, we'd be happy to hear from you.  Send your comments to our new email address.

Comments

 What are the hours for these new services? (No public access to the building.)

The hours are VERY DIFFERENT. However, the drop-box is open 24/7, so you can return your borrowed items anytime.

Tuesday, Wednesday, and Thursday: 10 AM - 12 PM & 1 PM - 3 PM | CLOSED at NOON (12 - 1 PM)

NEW - Friday: 1 - 3 PM & 4 - 6 PM | CLOSED from 3 - 4 PM

Saturday: 10 AM - 12 PM & 1 PM - 3 PM | CLOSED at NOON (12 - 1 PM)

CLOSED on Sunday and Monday

 Is it safe to return items? 
Yes, but only books, DVDs, audiobooks, CDs, and magazines can be returned through the book return chute. Staff put all items into quarantine for a 6+ day period where no one can touch them. Items are checked in seven (7) days after return.
 How are you ensuring the safety of us and library staff?

We take the health and safety of our staff and the public seriously. Precautions are in place to ensure that our collections are safe to be handled by members of the public and our staff.

  • The library is closed to the public thereby reducing risk of contamination.
  • All library items returned are quarantined for 6+ days.
  • Staff wear approved Personal Protective Equipment (PPE).
  • They wash their hands and use hand sanitizers frequently.
  • Staff practice social distancing with working in the library.
  • All staff are trained in COVID-19 health and safety practices. 
 Will I have fines if I cannot return my items right now?
 Don't worry! Fines will not apply on currently checked out items until further notice.
 Can I drop off donations? 
 No. The Library is not accepting donations right now.
 Can I return the Hotspot I borrowed through the drop box? 

Books, DVDs, audiobooks, CDs and magazines are the ONLY items to be returned. Did you borrow technology (Hotspot, Happy Lamp, Launchpad, Maker Kit etc.). Email circulation services at the library for information on how to return these items.

Circulation Services

I have more than 10 holds, but the items are all on order. How can I get something that is available now if I cannot place any more holds? 

No worries! We can help if you have exceeded your limit of 10 items on HOLD with on order or popular titles. Email circulation services with your full name, card number, and the title & author of the AVAILABLE item you want placed on hold. A staff member will get back to you in 5 - 7 business days.

Circulation Services

I have my list ready for what I want.  Can I just give it to library staff through the library door?

No. Please don't. The best way for you to get items on HOLD is to log in to your account and follow these steps:

  • search for the available items (a maximum of 10)
  • place them on HOLD

Or, call the Central Service Desk at 705-789-5232, and leave a detailed message.  Be sure to include the title and author of each item, your name, and your library account number.

 

Finally wait, please. You will get a phone call or email when your items are ready for Library-to-Go!

 I already have more than 10 items on hold. What do I do?

Great question! Here is the best thing you can do:

  1. Prioritize the items you want.
  2. Then log into your account and suspend any titles for which you can wait longer.

If you cannot access your account online, email that list to circulation services with your full name and library card number. Library staff will do the best they can to get you the top 10 from your list!

Circulation Services

 How often can I place a HOLD?

The only limit in place is the 10 HOLD maximum. You can place a HOLD anytime as long as you stay within your 10 HOLDS at a time limit. After you pick up your 10 holds, please wait several days before you log in and place 10 more. Why? Because we all need to work together to ensure everybody has an opportunity to get the items they want!

 

For example:

You have 10 items on hold. You receive a notification that 2 are available through Library-to-Go. Come and pick them up! You can now place holds on two more items. Isn't that great?!

 I don’t have a Library card. What can I do?

Get an eCard to access over 35,000 ebooks and audio books, over 70,000 digital newspapers and magazines and more! There are dozens of online tutorials, thousands of movies through Kanopy, too. Interested in arts & crafts? Use CreativeBug!

When you want to change your privileges to borrow books, magazines, books on CD, or DVDs, send an email to the library.

 Circulation Services   

You can then pick them up through the Library-to-Go modified service. Please include your full name and address. Library staff will follow-up with you in 5 - 7 days to finish the process.

NOTE: This eCard is for District of Muskoka residents only. 

 Can I borrow items with my eCard?

If you want to borrow physical items, you'll need a different card type. Send a request by email to the library circulation services with your full name and your eCard number. Library staff will review the email in 5 - 7 days and follow-up with you with the details to complete the process.

Circulation Services

 Can I come into the Library to use the washroom or computers?
 No. The Library building remains closed to the public until further notice. 
 What about due dates for items I get through Library-To-Go?
Good news! Most items now have an extending borrowing period. Books, audiobooks and DVDs currently have a checkout period of 6 weeks. The Hotspot, Maker Kits, Launchpads, FLIR Thermal Imaging Camera and Happy Lamp are checked out for 2 weeks. Please review your checkout notification for the due date for items.  Or give us a call at 705-789-5232 and we can remind you of your due dates!

Library-to-Go Hours!

Tuesday, Wednesday, and Thursday: 10 AM - 12 PM & 1 PM - 3 PM | CLOSED at NOON (12 - 1 PM)

 Friday: 1 - 3 PM & 4 - 6 PM | CLOSED from 3 - 4 PM

 Saturday: 10 AM - 12 PM & 1 PM - 3 PM | CLOSED at NOON (12 - 1 PM)

 CLOSED on Sunday and Monday.

 

Drop Box is available 24/7!

No public access to building.


 

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