Tech Help

Need some basic help with your laptop, tablet, smartphone or eReader? Have questions about Windows 10, downloading eBooks, using email, or social media? Our friendly staff at the Information Desk can assist you with your basic technology needs. Please bring your device with you.

Topics we can help with
  • Download library ebooks and audiobooks to your eReader, tablet or other device (OverDrive, Libby and Hoopla) - Amazon Kindle eInk eReaders do not support OverDrive
  • Using library eResources - Kanopy, Consumer Reports etc.
  • Using an iPad, Android tablet or smartphone
    • How to connect to WiFi
    • Change basic settings
    • How to set up an email account
    • How to download an app
    • How to use Safari/Chrome on a device
    • Recover Apple IDs when the password is forgotten
  • Using a Windows computer
  • Copying/pasting files from one drive to another - eg. computer to USB stick
  • Copying pictures off a camera or device to a computer
  • Basic formatting of existing documents in Microsoft Word, Excel and PowerPoint
  • Creating email accounts with Gmail, Outlook or Yahoo
  • Editing contacts - adding, importing and exporting
  • Creating social media accounts: Facebook, Twitter etc.
  • Setting up Bluetooth devices - Fitbit, speakers etc.
  • Using Kijiji, Amazon or other online shopping portals
  • Using Google Drive, Dropbox or iCloud
  • Help with a Macbook or Macbook Pro (Apple OS)
Topics we cannot help with
  • Any illegal activities or illegal downloading
  • Setting up a wireless printer
  • Setting up smart speakers - such as Amazon Alexa or Google Home
  • Computers infected with viruses or malware
  • Installing operating systems, including upgrading to Windows 10
  • Any hardware requests - partitioning drives, formatting etc.
  • Repairing computer equipment - broken hard drives, screens etc.
  • Restoring lost data - eg. memory card wiped from camera, lost emails or recycle bin emptied
  • Getting locked out of an iOS device after forgetting passcode
  • Getting locked out of a Google Account with no recovery phone number attached
  • Typing up entire documents in Microsoft Word, Excel or PowerPoint
  • House calls

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